Louisiana College is seeking a Help Desk Specialist in their Information Technology Department. A bachelor’s degree with three-to-five year’s work experience and advanced knowledge of company supported applications is preferred, but will consider applicants with advanced application experience.
Primary responsibilities for this position include, but are not limited to the following:
provide support to staff on all company supported applications
troubleshoot computer problems
determine source of computer problems (hardware, software, user access, etc.)
advise staff on appropriate action
serve as liaison between staff and the IT dept. to resolve issues
work one-on-one with staff on application projects
provide recommendations on company application purchases
perform hardware and software installations
provide on-the-job training to new staff members
provide computer orientation to new staff members.
Applicants should complete an application form (see above right for link) and send the application form and a resume, including the names and addresses of three references, to Louisiana College, Human Resources Department, P. O. Bo 381, Pineville, LA 71359 or email information to firstname.lastname@example.org.